Refund policy

COSMO AND SAGE REFUND POLICY Last Updated: March 2024

Our Cat Health Promise We understand that every cat is unique and may respond differently to supplements. Your cat's health and satisfaction are our top priorities.

90-Day Money-Back Guarantee We extend a generous 90-day trial period from delivery because we recognize that cats may need time to adjust to new supplements:

  • Return the unused portion (or empty container)

  • Receive a full product refund, excluding shipping costs

  • Simply share your cat's experience with the product to help us improve

Safe Return Process To ensure the integrity of returned supplements:

  • Contact our customer service team within 90 days of delivery

  • Provide your order number and the specific products for refund

  • Securely seal any unused product

  • Returns must include original packaging with lot numbers intact

  • Follow provided return shipping instructions

Refund Processing

  • Refunds are issued to original payment method

  • Processing time: 5-7 business days after return receipt

  • Shipping fees (both original and return) are non-refundable

  • International orders may have additional requirements

Important Safety and Eligibility Guidelines

  • First-time purchases of each supplement type are eligible

  • Multiple bottle purchases: Full refund available for one bottle, store credit for additional unopened bottles

  • Bundle purchases are evaluated as a complete unit

  • Tampered or damaged return packages cannot be accepted due to safety regulations

  • Products purchased from unauthorized resellers are not eligible

Subscription Orders

  • Initial subscription order is covered by our 90-day guarantee

  • Modify, pause, or cancel subscription anytime before next renewal

  • Subscription management available through your secure account portal

  • 48-hour notice required for subscription changes

Quality Issues

  • Report damaged products within 48 hours of receipt

  • Photograph any damaged packaging upon arrival

  • Contact us immediately about any adverse reactions

  • Lot numbers must be provided for quality investigation

Safety Notice

  • Discontinued supplements should not be restarted without veterinary approval

  • Keep all returned supplements secured from children and pets

  • Follow provided disposal instructions for opened products not being returned

Contact Information 

hello@cosmoandsage.com

Regulatory Compliance This refund policy complies with:

  • Utah Consumer Sales Practices Act

  • FDA pet supplement guidelines

  • NASC quality standards

  • FTC consumer protection regulations

We reserve the right to modify this refund policy at any time. Changes will be posted on our website and will apply to purchases made after the posting date.